Shipping policy

Shipping Policy

Thank you for shopping with Ralph Degand.

We are committed to providing a smooth and reliable shipping experience for all customers. Please review our shipping policy carefully before placing your order.

Processing Time

Orders are typically processed within 1–3 business days after payment confirmation.

Orders are not processed or shipped on weekends or holidays.

During high-volume periods, launches, promotions, or holidays, processing times may be slightly extended.

Shipping Time

Estimated delivery times vary depending on your location and selected shipping method.

Typical delivery estimates:

United States: 3–7 business days
International Orders: 7–21 business days

Please note that shipping times are estimates only and are not guaranteed.

Shipping Rates

Shipping costs are calculated at checkout based on the destination, package weight, and selected shipping method.

Free shipping promotions may be offered periodically and are subject to change without notice.

Order Tracking

Once your order has shipped, you will receive a confirmation email containing your tracking number.

Please allow up to 48 hours for tracking information to update.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping and billing information at checkout.

Ralph Degand is not responsible for packages delivered to incorrectly entered addresses provided by the customer.

If you notice an error in your shipping information, contact us immediately at info@ralphdegand.com

Lost, Stolen, or Delayed Packages

Once an order has been transferred to the shipping carrier, Ralph Degand is not responsible for delays, lost packages, stolen packages, or carrier-related issues.

If your package is marked as delivered but cannot be located, please contact the shipping carrier directly.

We will do our best to assist you in resolving shipping issues whenever possible.