Return & Refund Policy

At Ralph Degand, customer satisfaction is important to us. Due to the nature of fragrance and personal care products, please review our return policy carefully before making a purchase.

Returns

We accept returns within 30 days of delivery only for items that are unopened, unused, and in their original packaging.

For hygiene and safety reasons, opened or used perfumes cannot be returned or refunded.

To begin a return request, contact us at wisou2000@gmail.com with your order number and reason for return.

Approved returns must be sent to:

[INSERT RETURN ADDRESS]

Items returned without prior authorization will not be accepted.

Damaged, Defective, or Incorrect Orders

Please inspect your order upon arrival.

If your item arrives damaged, defective, leaking, or if you received the wrong product, contact us within 48 hours of delivery with photos of the item and packaging so we can resolve the issue quickly.

Non-Returnable Items

The following items are non-returnable:

• Opened or used perfumes
• Samples or tester products
• Personalized or custom orders
• Sale or clearance items
• Gift cards

Exchanges

We only replace items if they are damaged, defective, or incorrect.

Refunds

Once your approved return is received and inspected, we will notify you regarding your refund status.

Approved refunds will be issued to the original payment method within 5–10 business days. Processing times may vary depending on your bank or credit card provider.

If more than 15 business days have passed since your refund approval, please contact us at wisou2000@gmail.com.

European Union Customers

If your order is shipped to the European Union, you may have the right to cancel or return your order within 14 days under applicable consumer protection laws.

However, for health and hygiene reasons, opened f